Data Protection at ZENRIN Europe

General Information on Data Protection

Thank you for your interest in our processing of personal data at ZENRIN!

The protection of your personal data is important to us because the basis of our business is the basis of trust with our customers and data protection is a matter of trust. As a company with a Japanese background, we maintain a particularly good relationship of trust with our customers, which is why the protection of your personal data is of particular concern to us.

In the following, we would like to explain the reason and the way the personal data is processed by us. However, we process personal data at any time exclusively based on and within the framework of the applicable legal provisions – the European General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG-neu 2018), the Telemedia Act (TMG) and the general commercial and tax regulations.

Zenrin Europe GmbH, Mies-van-der-Rohe-Strasse 8, 80807 Munich, Germany, is responsible for the secure processing of your data.

Note: Visiting our website already leads to the processing of personal data. You can read more about the processing of your data while surfing on our website here –

Right to information, rectification, restriction, deletion

We will inform you in advance, that, pursuant to Art. 15 of the GDPR, you have the right to access your personal data stored by us at any time. You can request the purpose of storage, origin, and recipient of your data from us. If you wish to do so, simply send us such a request to or by post to the above address, stating your name and the facts of the case.


You have the right to demand from us immediately the rectification of incorrect personal data concerning you. Considering the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

Restriction of processing

You have the right to demand the restriction of processing if you are of the opinion that, for example, the accuracy of the data we have stored about you cannot be guaranteed, processing is unlawful (without legal basis) or we no longer need your data.


Furthermore, pursuant to Art. 17 para. 1 GDPR, you have the right to demand that we delete personal data concerning you without delay. In principle, we are obliged to delete personal data immediately as soon as the collection of the data is no longer necessary, or you revoke your consent.

Data transferability

You have the right to receive, transmit or have us transmit machine-readable personal data concerning you.

To exercise the above rights, simply send us a message at

or by post to the above address, stating your name and the facts of the case.

Coaching of our employees

Every chain is only as strong as its weakest link. That is why we have developed a uniform data protection concept internally for all of us. This ensures that everyone who comes into contact with your personal data knows at all times how they should handle your data.

Cookies and website analytics services

A cookie is a small file (text file) that your browser stores on your device when instructed by a website you visit to “remember” information about you, such as your language preferences or login information. These cookies are set by us and are called first-party cookies. Depending on which of our websites you visit, we may also use third-party cookies – which are cookies from a domain other than the domain of the website you are visiting – to understand your browsing behavior on the website (for example, which page you visit or how long you stay on each page).

We use a cookie consent tool to manage our cookies and your cookie consents and documentation. Below you will find a list of the cookie categories used on our websites.

We divide cookies into the following categories:

  • Technically necessary cookies
  • Performance cookies
  • Functional cookies
  • Cookies for marketing purposes (GA 4)

You can reject any of these cookie categories (except for technically necessary cookies).

This website is presented for you in different languages. The consent for cookies requested by the cookie banner applies to all cookies in all languages when you visit our website.

An order processing agreement has been concluded with the providers where necessary. For GA4, the general terms and conditions apply. By deactivating Google Signals, the assignment to a Google account is prevented. Detailed information about GA4 is available on the Google support page under “EU-focused data and privacy”.

Processing of your data and transfer to non-European countries

Your data will not be passed on to third parties. In particular, your data will not be passed on to third parties for their advertising purposes. We also generally process your data in Germany and the European Economic Area.

Within the scope of maintenance and repair services of IT systems, access from outside the European Economic Area may be necessary.

However, this is done in strict compliance with the statutory regulations and other comprehensive data protection agreements that we have imposed on ourselves and our partners. All data processing takes place by guaranteeing appropriate guarantees. Where no adequate level of data protection has been established by the European Commission, we conclude so-called “Standard Contractual Clauses” provided by the European Commission as a guideline.

In particular, we may disclose your information to ZENRIN in Japan, depending on the nature and extent of our business with you. In January 2019, the European Union classified Japan as a secure third country with an adequate level of data protection. Any exchange with and any further processing in Japan will take place exclusively in compliance with the Japanese Act on the Protection of Personal Information (APPI).

Right of appeal to the supervisory authority

If you suspect that we are not processing your data in accordance with data protection regulations, you can complain to the supervisory authority responsible for us at any time.

Responsible for us is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 27, 91522 Ansbach, Germany, The BayLDA offers you a special complaint form for complaints at the following address:

Modification of this data protection notice

We will always adapt this data protection information and keep it up to date at all times in line with legal and practical developments. For the detailled information in German please follow:

July 2023